Consumer Rights Notice

This notice summarizes relevant customer rights under Finnish and EU consumer protection frameworks for distance sales.

Cancellation Period

Consumers generally have a 14-day right to cancel distance purchases under applicable legislation, unless statutory exceptions apply.

Refund Handling

When cancellation or return conditions are met, refunds are handled without undue delay through the original payment method where possible.

Complaint Process

Users can submit complaints by email to writetous@trozelonmyzol.world with order details and supporting information.

Dispute Resolution

If a matter cannot be resolved directly, users in Finland may contact the Consumer Advisory Services or seek dispute resolution through competent authorities.

Fair Communication

Product communication is informational and does not replace personal medical or professional advice.