Legal Clarification
This policy complements mandatory consumer rights and does not limit protections provided by Finnish or EU law.
Refund Policy
This policy explains return and refund handling principles applied to orders in Finland and EU consumer context.
Cancellation and Return Window
Customers generally have 14 days to cancel a distance purchase from delivery date, unless legal exceptions apply.
Eligibility
Returned items should be in expected condition according to applicable law and product category restrictions.
Request Process
Send a refund request to writetous@trozelonmyzol.world with order details, date, and reason to support faster processing.
Review Period
Requests are reviewed without undue delay. A response is usually provided within 7 business days.
Refund Execution
Approved refunds are sent through the original payment method where technically possible.